Refund & Cancellation Policy

Draft — have this page reviewed by a qualified professional for your business and state before launch, then remove this note.

Cancelling a regular order

You can cancel an order online from your order page while its status is "Order placed". After it is confirmed and being packed, please call us; we will cancel it if it has not left for delivery.

Quality problems and missing items

Fresh produce varies, but you should never receive spoiled, damaged or wrong items. Report the problem within 24 hours with a photo if possible. We will replace the item on your next order or refund its value — your choice.

How refunds are paid

UPI payments are refunded to the same UPI account, usually within 3–5 working days after approval. Cash-on-delivery refunds are paid by UPI or as a credit on your next order.

Weight

Loose vegetables are weighed when packed. Small differences of a few grams are normal; you are charged for the quantity you ordered.

Bulk and event bookings

Bulk bookings are confirmed in a written quotation that states the advance amount and the cancellation terms for that booking. Because we buy stock specially for your date, an advance may be non-refundable once stock has been purchased; the quotation will say exactly when that applies.